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Order Status

Fluidmaster orders typically ship within 24-48 hours of purchase, excluding weekends and holidays. Upon order completion, customers will receive an Order Number via the Order Confirmation Page, as well as an Order Confirmation email for reference. Upon shipment, Customers will receive an Order Shipment email with FedEx tracking details. Please visit our Shipping & Returns section for further details.

Fluidmaster makes every attempt to process and ship your order as fast as possible. Due to the time sensitivity of our order process, Fluidmaster cannot make changes or updates to orders at this time. For immediate cancellations, please contact our Consumer / Technical Services team, and your cancellation request will be reviewed and processed on a case-by-case basis when possible.

For Order Status updates, Fluidmaster Account Holders can log into their account with their email and password. Reference the “Order History” tab to see current and past order statuses. Account Holders can also contact Technical Services via:

Our Consumer / Technical Services team is available Monday through Friday 5:30 a.m. – 5:00 p.m. PST and closed Saturday, Sunday and holidays. Account Holders can also reference their Shipment Email for FedEx tracking status updates.

Guest Users needing Order Status updates will need to contact Consumer / Technical Services from one of the following options below:

Our Support team is available Monday through Friday 5:30 a.m. – 5:00 p.m. PST and closed Saturday, Sunday and holidays. Guest Users can also reference their Shipment email for FedEx tracking status updates.

Scheduled Orders:

Fluidmaster Account Holders can also place Scheduled Orders if they have a saved credit card tied to their account. Unfortunately, Scheduled Orders cannot be placed via PayPal at this time. Upon checkout, select Scheduled Order and fill in your order preferences. To Edit, Update or Suspend a Scheduled Order a Fluidmaster Account Holder can log into their account with their email and password. Reference the “Scheduled Orders” tab to see all Scheduled Orders. Reach out to Consumer / Technical Services for help.

Fluidmaster Consumer / Technical Services can be reached via: